Processing your order
Once we receive your order via email, fax or phone, we take care of it immediately so you can receive them as soon as possible. All orders for items carried on stock are processed within 1 to 2 business days. Orders for special items and those currently not on-stock take a minimum of 21 business days to process. Once full payment has been confirmed, your order is shipped to you immediately.
Shipping your order
We use trusted shipping methods to ensure your order is delivered to you in a speedy manner and in good condition. Most orders are shipped via either AP Cargo Logistics Corporation or JRS Express. If neither is able to serve your location, we can arrange for an alternative delivery method (e.g. ship the items via a bus line for pickup at the destination bus station).
Most shipped orders require a signature upon delivery. If you can’t be available to receive your package, please ensure that an authorized adult is available at the designated shipping address to sign for your package.
In the event that we cannot ship your order, we will contact you within 3 business days to inform you why your shipment has been held up.
We are committed to giving you the best value for your money. This is why we offer FREE shipping to all Philippine destinations for almost all of the items we offer. Orders for security cameras, digital video recorders, fingerprint and proximity readers valued at least 1000 PHP qualify for free shipping. Orders for heavy items including but not limited to cables, camera brackets and housings and/or inexpensive items valued at less than 1000 PHP are subject to shipping charges.
If you want to cancel or change your order, please contact us immediately to avoid possible charges. We will try to stop your order from pushing through. We cannot cancel or change an order once it has already been shipped. If your order has been shipped and you still want it cancelled, send the items back to us. Items returned are subject to our return policy.
Digital CCTV and Electronics Corporation reserves the right to change its shipping policy without prior notice.